Privacy Policy
Last updated: December 27, 2024
Introduction
Thank you for choosing the services of Joseph Intelligence (hereinafter referred to as "the Company"). We understand the importance of personal data and are committed to protecting your privacy rights, maintaining a 100% zero security incident record and 99.9% system availability. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.
By using the Company's website or services, you agree to the content of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.
1. Collection of Personal Data
1.1 Types of Data We Collect
To provide quality services, we may collect the following types of personal data:
Basic Information
Name, email address, phone number, company name, job title, etc.
Technical Data
IP address, browser type, device information, operating system, Cookie identifiers, etc.
Usage Data
Website browsing history, click behavior, time spent, features used, etc.
Transaction Data
Order information, payment records, service usage, etc.
1.2 How We Collect Data
- Provided by you: filling out forms, registering accounts, subscribing to newsletters, contacting support, etc.
- Automatically collected: using Cookies, web analytics tools (e.g., Google Analytics), etc.
- Third-party sources: social media platforms, business partners, etc. (with your consent).
2. Use of Personal Data
We collect your personal data primarily for the following purposes:
Service Delivery
Providing, maintaining, and improving our products and services; processing your requests and orders.
Customer Support
Responding to inquiries, resolving technical issues, and providing after-sales service.
Marketing & Promotion
Sending product information, promotional offers, newsletters, etc. (you may unsubscribe at any time).
Website Optimization
Analyzing user behavior to improve website functionality and user experience.
Legal Obligations
Complying with laws and regulations, protecting rights, and preventing fraud.
3. Protection of Personal Data
We implement appropriate technical and organizational measures to secure your personal data:
Technical Protection
SSL/TLS encrypted transmission, firewalls, intrusion detection systems, etc.
Access Control
Only authorized personnel may access personal data, with periodic permission reviews.
Employee Training
Regular information security training to reinforce data protection awareness.
Regular Audits
Security assessments and vulnerability scans to continuously improve security measures.
Important Notice: We use 256-bit AES encryption standards to protect your data, with encryption coverage of 100% of all client data. Employee security training completion rate is 100%, and third-party security audit pass rate is 100%. While we strive to protect your data, internet transmission cannot be guaranteed to be 100% secure. Please safeguard your account credentials and do not share them with others.
4. Sharing & Disclosure of Personal Data
We do not sell your personal data. We may share your data with third parties only in the following circumstances:
4.1 Service Providers
Sharing necessary data with third-party service providers who assist in our operations (e.g., cloud hosting, payment processing, marketing tools). These providers are required to comply with confidentiality agreements.
4.2 Business Partners
Sharing data with business partners upon your consent.
4.3 Legal Requirements
Disclosing data as required by law, regulation, court order, or government authority.
4.4 Business Transactions
In the event of a merger, acquisition, or asset transfer, your data may be transferred to the successor entity.
5. Cookies & Tracking Technologies
We use Cookies and similar technologies to enhance your browsing experience:
Necessary Cookies
Required for the website to function properly; cannot be disabled.
Functional Cookies
Remember your preferences to provide a personalized experience.
Analytics Cookies
Help us understand website usage (e.g., Google Analytics).
Marketing Cookies
Track your browsing behavior to serve relevant advertisements.
You can manage or disable Cookies through your browser settings. Please note that disabling certain Cookies may affect website functionality.
6. Your Rights
Under the Personal Data Protection Act, you have the following rights:
Right to Inquiry or Access
Request to view the personal data we hold about you.
Right to a Copy
Obtain a copy of your personal data.
Right to Correction
Correct inaccurate or incomplete data.
Right to Restrict Processing
Request that we stop using your personal data.
Right to Deletion
Request deletion of your personal data.
Right to Unsubscribe
Unsubscribe from newsletters or marketing messages at any time.
How to exercise your rights: Please contact us by email: service@joseph.com.tw. We will respond within 15 business days of receiving your request.
7. Data Retention
We retain your personal data only for as long as necessary:
- Service period: as long as required to provide the service.
- Legal obligations: as required by law, accounting, or reporting requirements.
- Dispute resolution: as required to resolve disputes or enforce agreements.
- Legitimate interests: for a reasonable period to achieve legitimate business purposes.
Upon expiration of the retention period, we will delete or anonymize your personal data.
8. Children's Privacy
Our services are not directed at children under the age of 18. If we discover that we have inadvertently collected personal data from a child without parental consent, we will immediately delete such data. If you believe we may hold data relating to a child, please contact us.
9. Cross-Border Data Transfers
Your personal data may be transferred to and processed in countries or regions outside of Taiwan. In such cases, we will:
- Ensure the destination country or region provides an adequate level of data protection.
- Require data recipients to sign data protection agreements.
- Implement other appropriate security measures.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. When you click a third-party link, that website's privacy policy will apply. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies carefully.
11. Policy Changes
We may update this Privacy Policy from time to time. For significant changes, we will notify you by:
- Posting a prominent notice on our website.
- Notifying you by email (where applicable).
- Updating the "Last Updated" date at the top of this page.
We recommend that you review this policy periodically. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, suggestions, or wish to exercise your rights regarding this Privacy Policy, please contact us through the following:
We will respond to your request within 15 business days, with a 100% data deletion request response rate and 95% data access audit coverage rate. Thank you for your trust and support of Joseph Intelligence.
This Privacy Policy was last updated on: December 27, 2024
Version: v1.0